Privacy Policy
Who We Are and the Reach of This RichPrize Casino Policy
Freshharvest N.V. holds Curaçao licence 365/JAZ and runs RichPrize Casino under it, and this policy sets out how we look after the personal information of UK players and visitors. It reaches the website, the home-screen lobby on mobile, the cashier, live chat and anything we send you. Whether you are opening an account, placing a stake or just browsing the shelves, you fall within it.
We act as controller of the data set out here, so the decisions about why it is gathered and how it is put to use are ours. When other firms process it on our behalf, payment providers or game studios among them, they work to written instructions and cannot turn what they see to purposes of their own. This document is meant to be read rather than skimmed, and if any part is unclear the support desk will talk it through; our contact page shows how to reach us. We revisit it whenever the law or our practice shifts, the date at the foot marks the last revision, and material changes are posted in the account area ahead of time. A plain-language summary sits at the head of each section for anyone who wants the gist before the detail.
The Data RichPrize Casino Gathers
Some of it you hand over directly, some is generated as you use the site, and a little arrives from outside parties like payment providers and verification agencies. The table groups it by kind.
| Category | Examples | Where it comes from | Why we hold it |
|---|---|---|---|
| Identity | Name, date of birth, gender, nationality | You, at registration | To open an account and confirm you are 18 or over |
| Contact | Email, phone, postal address | You, at registration | To run the account and send service messages |
| Verification | ID, proof of address, source-of-funds papers | You, on request | To meet licensing and anti-money-laundering duties |
| Financial | Deposit and payout records, method, masked card | You and the provider | To move money and investigate disputes |
| Gameplay | Stakes, sessions, bonuses, play-through | Generated as you play | To settle rounds, award rewards and spot irregular play |
| Technical | IP address, device, browser, OS | Generated automatically | To keep the platform secure and working |
| Communications | Chat transcripts, emails, tickets | You and our agents | To answer questions and record what was agreed |
| Preferences | Marketing choices, limits, language | You, in the account area | To respect your settings |
We never ask for information we have no use for, optional fields are marked, and leaving one empty will not affect your play. Card numbers stay with the payment provider rather than with us; what lands in our systems is a masked reference and the transaction result, which is all the cashier needs without keeping the card itself.
What RichPrize Casino Does With Member Data
Every use falls under a short list of purposes, none of which involves selling information to anybody. The list below is the whole of it.
- Setting up, operating and shutting your account
- Handling deposits, payouts and refunds through the cashier
- Serving games, settling rounds and paying winnings in
- Checking identity and age before any first payout goes out
- Spotting fraud, duplicate accounts and irregular betting
- Paying the cashback, rakeback and offers you qualify for
- Responding to support requests and logging them
- Satisfying the record-keeping duties our licence imposes
- Applying the deposit caps, loss caps and exclusions you choose
- Sending marketing only where you have asked for it
Gameplay data also drives our responsible-gambling monitoring: where it suggests a member is slipping out of control, it can bring a message, a nudge toward the limits panel, or a restriction in serious cases. We may also examine activity in bulk to see which shelves get used and which routes members favour, and that work rests on grouped figures, not named accounts. Once a purpose ends, the data tied only to it is retired rather than held on in case it proves useful later.
The Legal Grounds RichPrize Casino Depends On
Each activity rests on its own legal ground, and that ground decides which rights come with it. The table lines each up against what it covers.
| Ground | What it covers | What it means for you |
|---|---|---|
| Contract | Running the account, settling bets, paying out | We cannot provide the service without this data |
| Legal obligation | Age checks, anti-money-laundering records, reporting | These retain data even if you ask us to delete it |
| Legitimate interests | Security, fraud prevention, service improvement | You may object and we will weigh the balance |
| Consent | Marketing and non-essential cookies | You can withdraw it anytime with no effect on play |
| Vital interests | Rare welfare cases of serious harm | Used only where someone's safety is in question |
Where legitimate interests is the ground, we have balanced our purpose against the impact on you and will explain that balance on request. Where it is consent, saying no never shuts you out of the games or the cashier.
Setting and Changing Marketing Choices at RichPrize Casino
Offers, tournament notices and spin drops go only to members who have asked for them, and the switches live in the account area, split by channel so email and SMS can be handled apart. Every marketing email holds an unsubscribe link that works straight away, and replying to a promotional SMS with the stated word does the same. Withdrawing consent stops anything further but cannot pull back messages already sent.
Service messages sit apart and arrive no matter what: a word when money goes in or out, a request to verify, a security warning, a note that a limit has changed and word of any revision to these terms all come to you because you hold an account, not because of any opt-in. We pass no contact details to rival operators or ad networks to market to you, and under no arrangement do we sell or rent a member list.
Who RichPrize Casino Passes Member Data To
Data goes beyond our systems only where it is necessary, and each recipient is tied down by contract or by statute. The list below is the full set of parties that ever see member data:
- Banks and payment providers, to move deposits and payouts
- Verification agencies for identity and address, under licence checks
- Game studios, which need session data to run and settle their games
- Hosting, platform and security suppliers that keep the site up
- The live-chat and email providers the support desk relies on
- The regulator and law enforcement, where a lawful request is made
- Auditors, lawyers and other professional advisers, in confidence
- A buyer or successor if the business were ever to change hands
No partner here may use your details for marketing of their own. When a supplier handles data on our behalf, a written contract pins down what is permitted and requires them to return or destroy it once the job ends. Each supplier is reviewed before it is granted access and again at intervals after, and any that slips below the standard is replaced.
Moving RichPrize Casino Data Beyond the United Kingdom
Several of our systems and suppliers are based beyond the UK, so personal information may be handled overseas, and the protections follow it wherever it travels. Transfers rely on standard contractual clauses, on an adequacy decision where one is in place, or on equivalent safeguards agreed in writing. We assess each destination before data is sent and revisit the assessment periodically, and the safeguards covering a particular transfer can be supplied on request through the support desk.
How Long RichPrize Casino Keeps Each Record
How long a record stays is set by its purpose and by our licence, not by convenience. The table lists the working periods.
| Record | Kept for | Reason |
|---|---|---|
| Account and identity | Life of the account plus five years | Anti-money-laundering duties |
| Verification documents | Five years from closure | Licence record-keeping |
| Transaction history | Five years from the transaction | Financial-crime and dispute rules |
| Gameplay records | Five years from the session | Settlement and audit trails |
| Support transcripts | Two years from the contact | Dispute resolution |
| Marketing preferences | Until withdrawn, then a short suppression note | To honour an opt-out |
| Self-exclusion records | Permanently | So an exclusion is never undone by accident |
| Technical logs | Twelve months | Security monitoring |
When a period runs out the record is deleted or anonymised so it can no longer be tied to you, and anonymised figures may be kept indefinitely for statistics, since they point to nobody. A record is never held past its stated period for convenience, and the clock on each starts from the event it describes.
RichPrize Casino Safeguards Around Member Data
Traffic between your device and our servers travels over encrypted connections, taking in the cashier, the document upload and live chat, and stored records are encrypted at rest with access confined to staff whose work demands it. Our systems are monitored for odd access, administrative accounts sign in with more than one factor, and suppliers are vetted before any access is granted, with verification documents kept in a restricted store separate from day-to-day account data.
Members carry part of the weight as well: a password used nowhere else, two-step verification from the security panel and a locked device together block most takeovers, and no one on our desk will request your password or any one-time code. Should member data ever be put at genuine risk by a breach, we would tell those affected and the proper authority within the deadline the law imposes, and set out plainly what had happened. Routine security testing runs against the platform through the year, and anything it turns up is fixed on a priority that matches its severity.
The Rights Every RichPrize Casino Member Holds
Over the information we hold, the law gives you a fixed list of rights. Exercising any of the eight is free:
- Access, to obtain a copy of what we hold and how it is used
- Correction, to fix inaccurate details and complete missing ones
- Deletion, to have data removed once no legal duty keeps it
- Restriction, to halt processing while a dispute is worked out
- Objection, to end processing based on legitimate interests or marketing
- Portability, to take the data you gave us as a machine-readable file
- Withdrawing consent, whenever you wish, with no effect on earlier use
- Complaining, to the authority in your country of residence
Requests go to the support desk and are met within a month, stretched by a further two months only where one is unusually complex, and we may ask you to prove your identity first, since giving records to the wrong person would be the worse outcome. Deletion has limits worth knowing: transaction and verification records must be held for the periods above, and a self-exclusion record is never removed, because removing it would defeat the point. A request costs nothing and changes nothing about how the account is treated afterwards, so there is no reason to hold back from making one.
Age Checks and Under-18s at RichPrize Casino
Holding an account, registering, depositing or staking is closed to anyone under 18. We take age from the registration details and check it again against documents before a first payout. An account that turns out to belong to a minor is shut, stakes handed back and winnings cancelled, with data erased apart from the minimum the law makes us keep as a record. Adults who share a device should fit filtering software and store passwords and payment details out of reach, and our responsible gaming page sets out tools that help.
Cookies and Related RichPrize Casino Technologies
Cookies, local storage and small tracking pixels let us keep sessions open, hold preferences, measure how the site runs and, with your agreement, shape the offers shown. The strictly necessary ones maintain your sign-in and guard the cashier; the rest you decide on. Your consent is captured by the banner on a first visit and can be changed whenever you like, and our cookie policy lists each cookie, what it is for and how to remove it in the browser.
Automated Decisions and Profiling at RichPrize Casino
A few checks run on their own, because the sheer number makes hand review impossible: screening for money laundering, scoring for fraud, catching bonus abuse and watching for problem play each involve some automated assessment. Where an automated result would materially affect a member, blocking a payout or suspending an account say, a person looks at it before it stands, and you may request that review, state your case and contest the outcome. We also sort members by activity to decide which offers to display, and that profiling touches marketing alone, never the odds, the payouts or your account terms.
RichPrize Casino Complaints and Policy Updates
If the way we handle your information worries you, raise it with the support desk first, where most matters settle within days. If the desk cannot settle it, a manager can take it on, and after that the supervisory authority where you live; coming to us first is not required, and nothing here stops you going directly to a regulator or to court. This policy is looked over periodically and whenever our practice or the law moves: minor fixes take effect when published, while any change that materially alters how we use your information shows in the account area ahead of time, so you can object or close the account before it lands.